Shipping Policy

All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2- 4 business days of receiving your order. No orders are processed or shipped on Saturdays, Sundays or major U.S Holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

All orders will be shipped via ground transportation unless otherwise stated in an online order, within the 48 continental states, and will include shipping, handling and insurance charges. Shipping and handling charges on all other orders vary; contact your account manager for our most current and competitive rates, options and shipping specials. For the Customer's protection, we ship only to the verified billing address of the Customer's credit card. In some circumstances, international shipping may be available. For international shipments, please be advised that it is the customer's responsibility for all taxes, duties, custom charges and fees to be paid. Enri Giovanni does not have any obligation for these fees. Enri Giovanni also does not have the responsibility to maintain custom tables for any individual country. Any refusal of shipment, due to nonpayment of customs taxes, duties, fees, or charges will necessitate a chargeback in shipping charges to a customer's credit card. Call for details.

Shipping rates:

Enri Giovanni ships via United Parcel Service and United States Post Office (USPS) at Enri Giovanni’s discretion. Shipments made through United Parcel Service (UPS) are guaranteed to arrive by the posted scheduled delivery times of UPS, from the time your package leaves our warehouse (depending on item availability). UPS does not deliver on Saturday or Sunday or on U.S. national holidays. We're sorry, but shipments cannot be made to P.O. Boxes via UPS. Shipments to Alaska and Hawaii, Puerto Rico, and U.S. Territories may only be shipped by 2nd day or Next Day service. Free Ground Shipping only applies to items shipped within the continental U.S. (48 Contiguous States). Free Shipping does not apply to Hawaii, Alaska and all the U.S. Territories including Puerto Rico, Guam, and the U.S. Virgin Islands. All orders are shipped using UPS are sent fully insured

• All GROUND shipments are processed and shipped in the order by which they are received.

Please allow up to 5-8 business days for ground shipments to be processed, shipped and arrive to its destination.

Returns: is happy to guarantee all of our merchandise. Returns for items from our “Giovanni’s Boutique” or “Women’s accessories” departments are accepted within 15 days from the date of shipment. No returns will be accepted from our “Promotional Products” and/or “School Uniforms” departments, exchange is allowed if merchandise is not custom made to customer’s specification or embroidered and/or silkscreened with customer’s logo and/or artwork. Defective or damaged custom made items will be replaced with the same product. Please contact us prior to returning merchandise for return approval. Defective/damaged merchandise must be reported within 3 business days. Please see additional guidelines below:

Return Policy:

• Return orders will receive a refund minus the original shipping charges incurred by and 10%

restocking fee.

• All Sales are final.

• All merchandise must be unworn, in original packages, and in new condition.

• Include the original sales receipt with your return.

• Securely package the item(s) to be returned.

• Return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a

package tracking number. (We are not responsible for lost packages.)

• Shipping charges are not reimbursed.

• All returns will be credited to the original form of payment. If you are receiving a credit card refund, please allow one

billing cycle for your credit to appear.

• Please ship your return to: ENRI GIOVANNI, INC., 1 SHERMAN AVE. - JERSEY CITY, NJ 07307.

If you have any questions regarding a return, please e-mail us at, This e-mail address is being protected from spambots. You need JavaScript enabled to view you may also contact the Customer Service Department at, Monday through Friday from 9 a.m. to 5p.m. Eastern Time.